How to Run the Dell 32-bit Diagnostics Utility

Article Summary:

Instructions on how to run the Dell 32-bit Diagnostics to check for Hardware problems.

Restart the computer.
As the computer boots, press <F12> when the Dell Splash Screen appears.
When the Boot menu appears, highlight the Boot to Utility Partition option, or the Diagnostics option and then press <Enter> to start the 32-bit Dell Diagnostics.
Press the <Tab> key to highlight Test System Press <Enter> to continue to 32-bit Diagnostics.
Note:
In some cases PSA/ EPSA Diagnostics will run first. If you receive an error during PSA/ EPSA diagnostics go to the PSA Diagnostics Page Click here To continue onto 32-bit Diagnostics, Press N for No when it asks you to Continue Memory Tests. Press Y To Continue the Memory Tests.
- Express Test will run a quick test of devices in the system. This typically can take 10-20 minutes.
- Extended Test performs a thorough check of devices in the system. This typically can take an hour or more.
- Custom Test used to test a specific device or customize the tests to be run. Exit to MS-DOS will exit the diagnostics to a command prompt.
- Symptom Tree. This option lists the most common symptoms and allows you to select tests based on those symptoms.
  
  Note:
  Express Test is the only test that will not require user involvement.

Step 2:

Diagnostics Produces an Error

If the Diagnostics Produces an Error, you may have a Hardware problem. Please Contact Dell Technical Support. or click this link:
Click Here

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